Once your decision has been made on a preferred supplier, and all the relevant contracts are signed, you then have access to your own dedicated account manager to handle any and all issues on your behalf. These issues may vary from incorrect meter readings to outstanding funds owed to you by your supplier.
One of the key benefits of our account management service for companies with multiple sites, or companies that have a high turn over of new site acquisitions, is our ability to conduct tenancy changes on your behalf. This ensures that both your gas and electricity supplies are transferred either in, or out, of your companies name with all the correct information and meter readings with minimal or no fuss.
We have an unquestionable customer service record, having managed a portfolio with an approximate value of £175,000,000 per annum for several years. During our time managing this portfolio, we’d like to think we have dealt with every customer issue possible, however, should a scenario arise that we have not dealt with before, we are more than confident we can find a resolution swiftly and successfully.
Gone are the days of you and your staff being on hold to suppliers, just to be passed from department to department with a distinct lack of a resolution.